Frequently asked questions

We ship across Canada. At checkout you can compare live estimates from major carriers (Canada Post, Purolator, UPS, FedEx). Remote or northern addresses sometimes need an extra day or two — you will see the estimate before you pay.

Most decorated orders leave production within 3–7 business days after payment clears. Peak seasons or limited restocks can add a few days; if that happens we note it on the product page or contact you with options.

Every product page lists a size chart when we have it from the blank supplier. Hoodies and crews are usually true-to-size for streetwear blanks; if you are between sizes and want a roomier fit, size up. Still unsure? Email us with the product name and your usual tee size — we will steer you.

Because graphics are made to order, we cannot accept returns for buyer’s remorse or wrong size once production has started. If we sent the wrong item, a defective blank, or a print flaw, contact us within 7 days of delivery with photos — we will replace or refund. Final sale items are marked on the product page.

Yes — bands, shops, teams, and events can order in quantity. Tell us quantities, sizes, drops dates, and whether you need one design or several. Use the wholesale link on the home page or the contact form and we will reply with MOQs and pricing tiers.

Turn inside out, cold wash, gentle cycle. Hang dry or tumble low. Avoid ironing directly on the print. Following this keeps inks and fibers looking sharp longer.

We accept major credit cards and other options shown at checkout. Your card is charged when you place the order — not when the package ships.

If production has not started, we may be able to adjust sizes or cancel for a full refund. Once printing is underway, changes are limited. Email or message us as soon as possible with your order number.

Yes. When the label is created you receive tracking by email (and it appears in your account if you checked out as a logged-in customer). Allow 24 hours for the first scan.

Check with household members, building concierges, and safe-drop spots. If it is still missing after 24 hours, contact the carrier with your tracking number — they open a trace. If they confirm a loss, reach out to us with the case ID and we will help with next steps.

Sales tax is calculated at checkout based on your province or territory, following Canadian rules. The summary line shows subtotal, shipping, and tax before you pay.

Use the contact page with your order number (if any) — phone and email on file there are kept up to date. We reply as quickly as we can during business hours — usually within one business day.